diff --git a/scripts/inject_reset_tickets.py b/scripts/inject_reset_tickets.py
new file mode 100644
index 00000000..fa1d84f6
--- /dev/null
+++ b/scripts/inject_reset_tickets.py
@@ -0,0 +1,152 @@
+#!/usr/bin/env python3
+"""Create test reset tickets by calling the real POST /mvc/person/reset/ticket
+endpoint, instead of hand-writing SQL against reset_ticket.
+
+Goes through the actual endpoint on purpose: it's idempotent per uid (won't
+double-create), rate-limited to 5 requests / 15 min per caller IP
+(ResetCode.canRequestTicket), and its schema (GenerationType.IDENTITY) has
+already bitten one direct-SQL testing pass this session that never exercised
+the endpoint itself -- see forgot-password-pipeline.md's "Ticket-creation
+rate limiting" section for that story. Hitting the endpoint is what actually
+proves the whole path (idempotency, rate limit, admin panel query) works,
+not just that a row exists.
+
+Usage:
+    python3 scripts/inject_reset_tickets.py hop niko
+    python3 scripts/inject_reset_tickets.py --db-check hop
+    BASE_URL=http://localhost:8585 python3 scripts/inject_reset_tickets.py hop
+
+After running, open /mvc/person/read as an admin to see the "Password Reset
+Tickets" panel, or use --db-check to confirm without a browser.
+"""
+
+from __future__ import annotations
+
+import argparse
+import os
+import sqlite3
+import sys
+from pathlib import Path
+from urllib import request
+
+BASE_URL = os.getenv("BASE_URL", "http://localhost:8585")
+PROJECT_ROOT = Path(__file__).resolve().parent.parent
+DEFAULT_DB = PROJECT_ROOT / "volumes" / "sqlite.db"
+
+
+def parse_args() -> argparse.Namespace:
+    parser = argparse.ArgumentParser(
+        description="Create test reset tickets via the real reset-ticket endpoint."
+    )
+    parser.add_argument(
+        "uids",
+        nargs="+",
+        help="GitHub uid(s) to raise a reset ticket for (max 5 per run -- see rate limit note below)",
+    )
+    parser.add_argument(
+        "--db-check",
+        action="store_true",
+        help="After creating, print each uid's open-ticket row from the DB",
+    )
+    parser.add_argument(
+        "--db",
+        default=str(DEFAULT_DB),
+        help=f"SQLite DB path for --db-check (default: {DEFAULT_DB})",
+    )
+    return parser.parse_args()
+
+
+class NoRedirectHandler(request.HTTPRedirectHandler):
+    """Turn a 3xx into a raised HTTPError instead of silently following it.
+
+    This endpoint must be reachable with zero auth (see the security-config
+    comment in MvcSecurityConfig.java) -- if it's ever accidentally dropped
+    from permitAll again, Spring redirects an anonymous POST to /login (302)
+    instead of rejecting it, and urllib's default opener follows that
+    transparently and reports the login page's 200 as if the ticket had been
+    created. That exact bug shipped once already; this handler is what
+    would have caught it immediately instead of needing a manual curl -i.
+    """
+
+    def redirect_request(self, req, fp, code, msg, headers, newurl):
+        return None
+
+
+OPENER = request.build_opener(NoRedirectHandler)
+
+
+def create_ticket(uid: str) -> tuple[int, str]:
+    url = f"{BASE_URL}/mvc/person/reset/ticket"
+    body = ('{"uid":"%s"}' % uid).encode("utf-8")
+    req = request.Request(
+        url, data=body, method="POST", headers={"Content-Type": "application/json"}
+    )
+    try:
+        with OPENER.open(req) as resp:
+            return resp.status, resp.read().decode("utf-8", errors="replace")
+    except Exception as exc:
+        status = getattr(exc, "code", 0)
+        body_bytes = exc.read() if hasattr(exc, "read") else b""
+        return status, body_bytes.decode("utf-8", errors="replace")
+
+
+STATUS_MEANING = {
+    200: "created (or an open ticket already existed for this uid)",
+    204: "no such uid -- person not found",
+    400: "bad request -- uid missing/blank",
+    302: "REDIRECTED TO LOGIN -- endpoint is requiring auth, nothing was created. "
+         "Check MvcSecurityConfig has POST /mvc/person/reset/ticket in permitAll().",
+    429: "rate-limited: 5 ticket-creation requests / 15 min per caller IP already used",
+}
+
+
+def print_db_check(db_path: Path, uids: list[str]) -> None:
+    if not db_path.exists():
+        print(f"\n--db-check: database file not found: {db_path}")
+        return
+
+    conn = sqlite3.connect(str(db_path))
+    try:
+        cur = conn.cursor()
+        print(f"\n--db-check ({db_path}):")
+        for uid in uids:
+            cur.execute(
+                'SELECT id, resolved, created_at FROM reset_ticket WHERE uid = ? ORDER BY id DESC LIMIT 1',
+                (uid,),
+            )
+            row = cur.fetchone()
+            if row is None:
+                print(f"  {uid}: no reset_ticket row found")
+            else:
+                ticket_id, resolved, created_at = row
+                state = "open" if not resolved else "resolved"
+                print(f"  {uid}: ticket #{ticket_id} ({state}), created {created_at}")
+    finally:
+        conn.close()
+
+
+def main() -> int:
+    args = parse_args()
+
+    if len(args.uids) > 5:
+        print(
+            f"Note: {len(args.uids)} uids given, but the endpoint only allows 5 "
+            "ticket-creation requests per 15 min per caller IP -- the rest will "
+            "come back 429 in this same run.\n"
+        )
+
+    for uid in args.uids:
+        status, body = create_ticket(uid)
+        meaning = STATUS_MEANING.get(status, "unexpected status")
+        print(f"{uid}: POST /mvc/person/reset/ticket -> {status} ({meaning})")
+        if status not in (200,) and body:
+            print(f"  body: {body[:300]}")
+
+    if args.db_check:
+        print_db_check(Path(args.db).expanduser().resolve(), args.uids)
+
+    return 0
+
+
+if __name__ == "__main__":
+    sys.exit(main())
diff --git a/src/main/java/com/open/spring/mvc/person/Email/ResetCode.java b/src/main/java/com/open/spring/mvc/person/Email/ResetCode.java
index 15a7e5de..82d6ca0c 100644
--- a/src/main/java/com/open/spring/mvc/person/Email/ResetCode.java
+++ b/src/main/java/com/open/spring/mvc/person/Email/ResetCode.java
@@ -26,9 +26,33 @@ public class ResetCode {
     private static final Map<String, ResetTokenRecord> activeTokensByUid = new ConcurrentHashMap<>();
     private static final Map<String, Deque<Long>> resetRequestTimesByUid = new ConcurrentHashMap<>();
     private static final Map<String, String> lastIssueReasonByUid = new ConcurrentHashMap<>();
+    // Bumped by an admin from the reset-ticket queue when a rate-limited user needs more
+    // attempts; each grant adds one batch on top of MAX_REQUESTS_PER_WINDOW.
+    private static final Map<String, Integer> bonusAttemptsByUid = new ConcurrentHashMap<>();
 
     private static final byte[] secret = loadSecret();
 
+    // Ticket creation is unauthenticated and uid-idempotent (one open ticket per uid), so
+    // that alone doesn't stop a caller from paging through many *different* uids to spam the
+    // admin queue -- rate-limit by caller IP instead, separately from the uid-keyed limits
+    // above.
+    private static final long TICKET_RATE_WINDOW_SECONDS = 15 * 60;
+    private static final int MAX_TICKET_REQUESTS_PER_WINDOW = 5;
+    private static final Map<String, Deque<Long>> ticketRequestTimesByIp = new ConcurrentHashMap<>();
+
+    public static synchronized boolean canRequestTicket(String ip) {
+        long now = Instant.now().getEpochSecond();
+        Deque<Long> requestTimes = ticketRequestTimesByIp.computeIfAbsent(ip, key -> new ArrayDeque<>());
+        while (!requestTimes.isEmpty() && requestTimes.peekFirst() <= now - TICKET_RATE_WINDOW_SECONDS) {
+            requestTimes.removeFirst();
+        }
+        if (requestTimes.size() >= MAX_TICKET_REQUESTS_PER_WINDOW) {
+            return false;
+        }
+        requestTimes.addLast(now);
+        return true;
+    }
+
     private static class ResetTokenRecord {
         private final String token;
         private final long expiresAtEpoch;
@@ -89,7 +113,8 @@ public static synchronized boolean canIssueResetCode(String uid) {
         }
 
         Deque<Long> requestTimes = resetRequestTimesByUid.computeIfAbsent(uid, key -> new ArrayDeque<>());
-        if (requestTimes.size() >= MAX_REQUESTS_PER_WINDOW) {
+        int allowedRequests = MAX_REQUESTS_PER_WINDOW + bonusAttemptsByUid.getOrDefault(uid, 0);
+        if (requestTimes.size() >= allowedRequests) {
             lastIssueReasonByUid.put(uid, "rate-limit");
             return false;
         }
@@ -102,6 +127,14 @@ public static String getLastIssueReason(String uid) {
         return lastIssueReasonByUid.get(uid);
     }
 
+    // Called by an admin resolving a reset ticket: lifts the rate limit by one batch of
+    // extraAttempts on top of the standard window, so the user can retry immediately.
+    public static synchronized void grantBonusAttempts(String uid, int extraAttempts) {
+        bonusAttemptsByUid.merge(uid, extraAttempts, Integer::sum);
+        logger.info("AUDIT reset_bonus_attempts_granted uid={} extraAttempts={} totalBonus={}",
+                uid, extraAttempts, bonusAttemptsByUid.get(uid));
+    }
+
     public static synchronized String GenerateResetCode(String uid){
         if (!canIssueResetCode(uid)) {
             logger.warn("AUDIT reset_token_issue_blocked uid={} reason={}", uid, getLastIssueReason(uid));
diff --git a/src/main/java/com/open/spring/mvc/person/PersonViewController.java b/src/main/java/com/open/spring/mvc/person/PersonViewController.java
index 40f5b3bf..333cc69e 100644
--- a/src/main/java/com/open/spring/mvc/person/PersonViewController.java
+++ b/src/main/java/com/open/spring/mvc/person/PersonViewController.java
@@ -37,6 +37,8 @@
 import org.slf4j.Logger;
 import org.slf4j.LoggerFactory;
 
+import jakarta.servlet.http.HttpServletRequest;
+
 // Built using article: https://docs.spring.io/spring-framework/docs/3.2.x/spring-framework-reference/html/mvc.html
 // or similar: https://asbnotebook.com/2020/04/11/spring-boot-thymeleaf-form-validation-example/
 @Controller
@@ -51,6 +53,9 @@ public class PersonViewController {
     @Autowired
     private PasswordEncoder passwordEncoder;
 
+    @Autowired
+    private ResetTicketJpaRepository ticketRepository;
+
     //@Autowired
     //private PersonJpaRepository find;
 
@@ -71,6 +76,7 @@ public String person(Authentication authentication, Model model) {
         if (isAdmin == true){
             List<Person> list = repository.listAll();  // Fetch all persons
             model.addAttribute("list", list);  // Add the list to the model for the view
+            model.addAttribute("tickets", ticketRepository.findByResolvedFalseOrderByIdDesc());
         }
         else {
             Person person = repository.getByUid(userDetails.getUsername());  // Fetch the person by email
@@ -503,6 +509,72 @@ public ResponseEntity<Object> adminResetPassword(@PathVariable Long id, Authenti
         return new ResponseEntity<>(HttpStatus.OK);
     }
 
+    private static final int TICKET_GRANT_BATCH_SIZE = 5;
+
+    @Getter
+    public static class ResetTicketRequestBody {
+        private String uid;
+    }
+
+    // Raised by the frontend's reset wizard when a uid hits the reset rate limit, so an
+    // admin can step in from the person/read portal instead of the user waiting out the
+    // window. Idempotent: a uid with an existing open ticket won't get a second one.
+    // Unauthenticated and takes an arbitrary uid, so it's also rate-limited per caller IP
+    // (separately from the global RateLimitFilter) -- otherwise a caller could page through
+    // many different real uids and spam the admin's ticket queue without ever tripping the
+    // per-uid idempotency check above.
+    @PostMapping("/reset/ticket")
+    public ResponseEntity<Object> requestResetTicket(@RequestBody ResetTicketRequestBody requestBody,
+                                                       HttpServletRequest servletRequest) {
+        if (requestBody == null || requestBody.getUid() == null || requestBody.getUid().isBlank()) {
+            return new ResponseEntity<>(HttpStatus.BAD_REQUEST);
+        }
+
+        if (!ResetCode.canRequestTicket(servletRequest.getRemoteAddr())) {
+            return new ResponseEntity<>(HttpStatus.TOO_MANY_REQUESTS);
+        }
+
+        Person personToReset = repository.getByUid(requestBody.getUid());
+        if (personToReset == null) {
+            return new ResponseEntity<>(HttpStatus.NO_CONTENT);
+        }
+
+        if (ticketRepository.findByUidAndResolvedFalse(personToReset.getUid()).isEmpty()) {
+            ticketRepository.save(new ResetTicket(personToReset.getUid(), personToReset.getName()));
+            logger.info("AUDIT reset_ticket_created uid={}", personToReset.getUid());
+        }
+
+        return new ResponseEntity<>(HttpStatus.OK);
+    }
+
+    // Admin resolves a reset ticket from the portal: grants the uid one batch of extra
+    // reset attempts (lifting the rate limit) and closes the ticket. If the user still
+    // needs more attempts after that, they raise a new ticket.
+    @PostMapping("/reset/ticket/{id}/grant")
+    public ResponseEntity<Object> grantResetTicket(@PathVariable Long id, Authentication authentication) {
+        boolean isAdmin = authentication.getAuthorities().stream()
+                .anyMatch(authority -> "ROLE_ADMIN".equals(authority.getAuthority()));
+        if (!isAdmin) {
+            return new ResponseEntity<>(HttpStatus.FORBIDDEN);
+        }
+
+        ResetTicket ticket = ticketRepository.findById(id).orElse(null);
+        if (ticket == null) {
+            return new ResponseEntity<>(HttpStatus.NOT_FOUND);
+        }
+        if (ticket.isResolved()) {
+            return new ResponseEntity<>(HttpStatus.OK);
+        }
+
+        ResetCode.grantBonusAttempts(ticket.getUid(), TICKET_GRANT_BATCH_SIZE);
+        ticket.markResolved(TICKET_GRANT_BATCH_SIZE);
+        ticketRepository.save(ticket);
+
+        logger.warn("AUDIT reset_ticket_granted admin={} target_uid={} batch={}",
+                authentication.getName(), ticket.getUid(), TICKET_GRANT_BATCH_SIZE);
+        return new ResponseEntity<>(HttpStatus.OK);
+    }
+
 ///////////////////////////////////////////////////////////////////////////////////////////
 /// "Cookie-Clicker" Post and Get mappings
 /// 
diff --git a/src/main/java/com/open/spring/mvc/person/ResetTicket.java b/src/main/java/com/open/spring/mvc/person/ResetTicket.java
new file mode 100644
index 00000000..90f7eb58
--- /dev/null
+++ b/src/main/java/com/open/spring/mvc/person/ResetTicket.java
@@ -0,0 +1,55 @@
+package com.open.spring.mvc.person;
+
+import java.time.LocalDateTime;
+import java.time.format.DateTimeFormatter;
+
+import jakarta.persistence.Entity;
+import jakarta.persistence.GeneratedValue;
+import jakarta.persistence.GenerationType;
+import jakarta.persistence.Id;
+import jakarta.validation.constraints.NotNull;
+import lombok.AllArgsConstructor;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+// Raised by the frontend when a user hits the reset rate limit and asks for admin help
+// instead. An admin resolves it from the person/read portal, which grants the uid a batch
+// of extra reset attempts via ResetCode.grantBonusAttempts.
+@Data
+@NoArgsConstructor
+@AllArgsConstructor
+@Entity
+public class ResetTicket {
+    @Id
+    @GeneratedValue(strategy = GenerationType.IDENTITY)
+    private Long id;
+
+    @NotNull
+    private String uid;
+
+    // Snapshot of the person's name at request time, so the ticket stays readable even if
+    // the account is later renamed or removed.
+    private String name;
+
+    private boolean resolved = false;
+
+    private String createdAt;
+
+    private String resolvedAt;
+
+    private int attemptsGranted = 0;
+
+    private static final DateTimeFormatter FORMATTER = DateTimeFormatter.ofPattern("yyyy-MM-dd HH:mm:ss");
+
+    public ResetTicket(String uid, String name) {
+        this.uid = uid;
+        this.name = name;
+        this.createdAt = LocalDateTime.now().format(FORMATTER);
+    }
+
+    public void markResolved(int attemptsGranted) {
+        this.resolved = true;
+        this.attemptsGranted = attemptsGranted;
+        this.resolvedAt = LocalDateTime.now().format(FORMATTER);
+    }
+}
diff --git a/src/main/java/com/open/spring/mvc/person/ResetTicketJpaRepository.java b/src/main/java/com/open/spring/mvc/person/ResetTicketJpaRepository.java
new file mode 100644
index 00000000..84d111f8
--- /dev/null
+++ b/src/main/java/com/open/spring/mvc/person/ResetTicketJpaRepository.java
@@ -0,0 +1,10 @@
+package com.open.spring.mvc.person;
+
+import java.util.List;
+
+import org.springframework.data.jpa.repository.JpaRepository;
+
+public interface ResetTicketJpaRepository extends JpaRepository<ResetTicket, Long> {
+    List<ResetTicket> findByResolvedFalseOrderByIdDesc();
+    List<ResetTicket> findByUidAndResolvedFalse(String uid);
+}
diff --git a/src/main/java/com/open/spring/security/MvcSecurityConfig.java b/src/main/java/com/open/spring/security/MvcSecurityConfig.java
index aa1cef24..d45816ea 100644
--- a/src/main/java/com/open/spring/security/MvcSecurityConfig.java
+++ b/src/main/java/com/open/spring/security/MvcSecurityConfig.java
@@ -77,6 +77,11 @@ public SecurityFilterChain mvcSecurityFilterChain(HttpSecurity http) throws Exce
                 .requestMatchers(HttpMethod.GET, "/mvc/person/reset/check").permitAll()
                 .requestMatchers(HttpMethod.POST, "/mvc/person/reset/start").permitAll()
                 .requestMatchers(HttpMethod.POST, "/mvc/person/reset/check").permitAll()
+                // Must be public: raised by a user who's rate-limited and, by definition,
+                // not logged in. /reset/ticket/{id}/grant is deliberately NOT here -- it
+                // falls through to anyRequest().authenticated() + the controller's own
+                // ROLE_ADMIN check below, same as /mvc/person/reset/admin/{id}.
+                .requestMatchers(HttpMethod.POST, "/mvc/person/reset/ticket").permitAll()
                 .requestMatchers("/mvc/person/read/**").authenticated()
                 .requestMatchers("/mvc/person/cookie-clicker").authenticated()
                 .requestMatchers(HttpMethod.GET,"/mvc/person/update/user").authenticated()
@@ -191,6 +196,8 @@ public Map<String, String> mvcEndpointRolePolicy() {
         policy.put("GET /mvc/person/reset/check", "permitAll");
         policy.put("POST /mvc/person/reset/start", "permitAll");
         policy.put("POST /mvc/person/reset/check", "permitAll");
+        policy.put("POST /mvc/person/reset/ticket", "permitAll");
+        policy.put("POST /mvc/person/reset/ticket/{id}/grant", "authenticated + ROLE_ADMIN (controller check)");
         policy.put("GET /mvc/person/update/user", "authenticated");
         policy.put("POST /mvc/person/update", "authenticated (+ controller ownership checks)");
         policy.put("POST /mvc/person/update/role", "ROLE_ADMIN");
diff --git a/src/main/resources/templates/person/read.html b/src/main/resources/templates/person/read.html
index 3b63bce3..aabd9805 100644
--- a/src/main/resources/templates/person/read.html
+++ b/src/main/resources/templates/person/read.html
@@ -34,6 +34,39 @@
 
         <h3>Person Viewer</h3>
 
+        <!-- Password Reset Tickets: raised by users who hit the self-service reset rate
+             limit; granting one lifts that uid's limit by a batch of 5 extra attempts. -->
+        <div sec:authorize="hasRole('ROLE_ADMIN')" class="mb-4" th:if="${tickets != null and !tickets.isEmpty()}">
+            <h5>Password Reset Tickets</h5>
+            <div class="table-responsive">
+                <table class="table table-sm">
+                    <thead>
+                        <tr>
+                            <th>Requested</th>
+                            <th>UID</th>
+                            <th>Name</th>
+                            <th>Action</th>
+                        </tr>
+                    </thead>
+                    <tbody>
+                        <tr th:each="ticket : ${tickets}">
+                            <td th:text="${ticket.createdAt}">Requested At</td>
+                            <td>
+                                <a th:href="'https://github.com/' + ${ticket.uid}" target="_blank"
+                                    th:text="${ticket.uid}">User UID</a>
+                            </td>
+                            <td th:text="${ticket.name}">Name</td>
+                            <td>
+                                <button class="btn btn-warning btn-sm"
+                                    th:attr="data-id=${ticket.id}, data-uid=${ticket.uid}"
+                                    onclick="grantResetTicket(this)">Grant 5 Attempts</button>
+                            </td>
+                        </tr>
+                    </tbody>
+                </table>
+            </div>
+        </div>
+
         <!-- Column visibility toggle buttons -->
         <div class="d-flex flex-wrap mb-3">
             <button class="btn btn-secondary toggle-column active" data-column="0">ID#</button>
@@ -191,6 +224,26 @@ <h5 class="modal-title" id="resetPasswordModalLabel">Reset Password</h5>
         }
     </script>
 
+    <script>
+        function grantResetTicket(btn) {
+            const id = btn.getAttribute('data-id');
+            btn.disabled = true;
+            fetch('/mvc/person/reset/ticket/' + id + '/grant', { method: 'POST' })
+                .then(res => {
+                    if (res.ok) {
+                        btn.closest('tr').remove();
+                    } else {
+                        alert('Could not grant reset attempts (status ' + res.status + ').');
+                        btn.disabled = false;
+                    }
+                })
+                .catch(() => {
+                    alert('Network error.');
+                    btn.disabled = false;
+                });
+        }
+    </script>
+
     <script>
         function exportRow(btn) {
             const id = btn.getAttribute('data-id');