From 270c49310a5ec7f47501e103b223d1a325d26712 Mon Sep 17 00:00:00 2001 From: biast12 <53872542+biast12@users.noreply.github.com> Date: Tue, 9 Jun 2026 19:13:36 +0200 Subject: [PATCH 1/4] Clarify thread permission error message Update en-GB thread permission error text to explicitly mention the channel (<#%d>) where the `Send Messages in Threads` permission is missing and advise granting it via roles or the channel's permission settings. Improves clarity for users attempting to open tickets. --- en-GB.json | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/en-GB.json b/en-GB.json index 417f91b..d986f0e 100644 --- a/en-GB.json +++ b/en-GB.json @@ -192,7 +192,7 @@ "disabled": "The `%s` command is disabled in this server: please use a ticket panel to open a ticket", "threads": { "cant_see_parent_channel": "Couldn't add <@%d> to the ticket: Ensure that they have permission to view the thread's parent channel (<#%d>)", - "cant_message_in_threads": "You are missing the `Send Messages in Threads` permission, which is required to open a ticket. Please ask a server administrator to grant this permission to you, and try again." + "cant_message_in_threads": "You don't have the `Send Messages in Threads` permission in <#%d>, which is required to open a ticket. Please ask a server administrator to grant this permission via your roles or the channel's permission settings, and try again." } }, "switch_panel": { From b8ec644d21262b285e3c42cd69e0afdbfdd6f872 Mon Sep 17 00:00:00 2001 From: biast12 <53872542+biast12@users.noreply.github.com> Date: Thu, 2 Jul 2026 23:30:31 +0200 Subject: [PATCH 2/4] Split close request localization strings Adds separate localized strings for the close-request intro, prompt, and automatic close label so the message can be composed more flexibly. --- en-GB.json | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/en-GB.json b/en-GB.json index d986f0e..e2844b2 100644 --- a/en-GB.json +++ b/en-GB.json @@ -105,8 +105,9 @@ "help.close_request": "Sends a message asking the user to confirm the ticket is able to be closed", "close.reason_too_long": "The reason cannot be longer than 255 characters", "commands.close_request.success": "Close request was sent successfully", - "commands.close_request.no_reason": "<@%d> has requested to close this ticket.\r\n\r\nPlease accept or deny using the buttons below.", - "commands.close_request.with_reason": "<@%d> has requested to close this ticket. Reason:\n```\n%s\n```\nPlease accept or deny using the buttons below.", + "commands.close_request.close_at": "Automatically closes at", + "commands.close_request.intro": "<@%d> has requested to close this ticket.", + "commands.close_request.prompt": "Please accept or deny using the buttons below.", "commands.close_request.no_permission": "Only the user who opened the ticket can respond to the close request", "commands.close_request.denied": "<@%d> denied the close request", "generic.error": "Error", From a6d766cbe82dbf09c7b3da9ce173d93c4f3261fd Mon Sep 17 00:00:00 2001 From: biast12 <53872542+biast12@users.noreply.github.com> Date: Mon, 27 Jul 2026 15:56:03 +0200 Subject: [PATCH 3/4] Add claim already-claimed text Adds the `commands.claim.already_claimed` locale string for tickets that have already been claimed. --- en-GB.json | 1 + 1 file changed, 1 insertion(+) diff --git a/en-GB.json b/en-GB.json index e2844b2..7b8b9c3 100644 --- a/en-GB.json +++ b/en-GB.json @@ -8,6 +8,7 @@ "commands.addsupport.no_members": "You need to mention a user or name a role to grant support representative privileges to", "commands.blacklist.no_members": "You need to mention a user to toggle the blacklist state for", "commands.blacklist.self": "You cannot blacklist yourself", + "commands.claim.already_claimed": "This ticket has already been claimed by %s", "commands.claim.success": "Your ticket will be handled by %s", "commands.invite": "[Click here](<%s>)", "commands.language.invalid": "You need to specify a language code or flag. Available languages:\\n%s", From a53f1faeeac193c2799bc157ba0a02a8de02da1d Mon Sep 17 00:00:00 2001 From: Ben Hall Date: Wed, 26 Aug 2026 19:18:08 +0100 Subject: [PATCH 4/4] feature_unavailable Signed-off-by: Ben Hall --- en-GB.json | 1 + 1 file changed, 1 insertion(+) diff --git a/en-GB.json b/en-GB.json index 7b8b9c3..f857e6f 100644 --- a/en-GB.json +++ b/en-GB.json @@ -167,6 +167,7 @@ "commands.remove.success": "<@%s> has been removed from <#%d>", "commands.remove.role_thread": "Due to Discord limitations, roles cannot be removed from thread tickets", "open.ratelimited": "Tickets are being opened too quickly in this server", + "open.feature_unavailable": "Ticket creation is temporarily unavailable. Please try again shortly.", "open.panel_cooldown": "You are on cooldown for this panel. Please try again %s.", "commands.claim.thread": "Due to Discord limitations, claiming does not support threads", "generic.join_support_server": "Join Support Server",