diff --git a/src/app/contact/contact-form/contact-form.component.ts b/src/app/contact/contact-form/contact-form.component.ts
index 285f0064901..8f37320e0dc 100644
--- a/src/app/contact/contact-form/contact-form.component.ts
+++ b/src/app/contact/contact-form/contact-form.component.ts
@@ -94,6 +94,7 @@ export class ContactFormComponent implements OnInit {
     this.setDefaultPublishSummary();
     this.setIsPublish();
     this.setIssueTypeIfNecessary();
+    this.setAuthoringFailedDefaultsIfNecessary();
   }
 
   private obtainRunIdOrProjectIdIfNecessary(): void {
@@ -202,6 +203,15 @@ export class ContactFormComponent implements OnInit {
     });
   }
 
+  private setAuthoringFailedDefaultsIfNecessary(): void {
+    this.route.queryParams.subscribe((params) => {
+      if (params['authoringFailed']) {
+        this.setControlFieldValue('issueType', 'PROJECT_PROBLEMS');
+        this.setControlFieldValue('summary', $localize`Unit failed to load in the Authoring Tool`);
+      }
+    });
+  }
+
   async submit(): Promise<Subscription> {
     this.isError = false;
     const recaptchaResponse = await this.getRecaptchaResponse();
diff --git a/src/assets/wise5/authoringTool/project-list/project-list.component.html b/src/assets/wise5/authoringTool/project-list/project-list.component.html
index 77ba26ef8f8..3cc6b823475 100644
--- a/src/assets/wise5/authoringTool/project-list/project-list.component.html
+++ b/src/assets/wise5/authoringTool/project-list/project-list.component.html
@@ -11,7 +11,11 @@
           </button>
         </div>
         <ng-template #projectTemplate let-project="project">
-          <button class="projectItem" mat-list-item (click)="openProject(project.id)">
+          <button
+            class="projectItem"
+            mat-list-item
+            (click)="openProject(project.id, project.runId)"
+          >
             <span class="flex items-center justify-between gap-2">
               <span class="whitespace-normal">
                 <span>{{ project.id }} - {{ project.name }}</span>
diff --git a/src/assets/wise5/authoringTool/project-list/project-list.component.ts b/src/assets/wise5/authoringTool/project-list/project-list.component.ts
index 4664c458482..2d67059beeb 100644
--- a/src/assets/wise5/authoringTool/project-list/project-list.component.ts
+++ b/src/assets/wise5/authoringTool/project-list/project-list.component.ts
@@ -1,17 +1,18 @@
 import { CommonModule } from '@angular/common';
 import { Component, OnDestroy, OnInit } from '@angular/core';
+import { ConfigService } from '../../services/configService';
+import { CopyProjectService } from '../../services/copyProjectService';
+import { DialogWithCloseComponent } from '../../directives/dialog-with-close/dialog-with-close.component';
+import { DialogWithSpinnerComponent } from '../../directives/dialog-with-spinner/dialog-with-spinner.component';
 import { MatButtonModule } from '@angular/material/button';
 import { MatDialog, MatDialogModule } from '@angular/material/dialog';
 import { MatIconModule } from '@angular/material/icon';
+import { MatListModule } from '@angular/material/list';
+import { MatTabsModule } from '@angular/material/tabs';
 import { MatTooltipModule } from '@angular/material/tooltip';
 import { Router, RouterModule } from '@angular/router';
 import { scrollToTopOfPage, temporarilyHighlightElement } from '../../common/dom/dom';
-import { DialogWithSpinnerComponent } from '../../directives/dialog-with-spinner/dialog-with-spinner.component';
-import { ConfigService } from '../../services/configService';
-import { CopyProjectService } from '../../services/copyProjectService';
 import { SessionService } from '../../services/sessionService';
-import { MatTabsModule } from '@angular/material/tabs';
-import { MatListModule } from '@angular/material/list';
 
 @Component({
   imports: [
@@ -105,9 +106,44 @@ export class ProjectListComponent implements OnInit, OnDestroy {
     });
   }
 
-  protected openProject(projectId: number): void {
+  protected openProject(projectId: number, runId?: number): void {
     this.showMessageInModalDialog($localize`Loading Unit...`);
-    this.router.navigate([`/teacher/edit/unit/${projectId}`]);
+    const timer = this.startLoadUnitTimer(projectId, runId);
+    this.router.navigate([`/teacher/edit/unit/${projectId}`]).then((navigated) => {
+      if (navigated) {
+        clearInterval(timer);
+        this.dialog.closeAll();
+      }
+    });
+  }
+
+  private startLoadUnitTimer(projectId: number, runId?: number): NodeJS.Timeout {
+    let seconds = 10;
+    return setInterval(() => {
+      seconds--;
+      if (seconds === 0) {
+        this.dialog.closeAll();
+        this.openContactPageDialog(projectId, runId);
+      }
+    }, 1000);
+  }
+
+  private openContactPageDialog(projectId: number, runId?: number): void {
+    this.dialog.open(DialogWithCloseComponent, {
+      data: {
+        title: $localize`Trouble Loading Unit`,
+        content: `<p>${$localize`The unit is taking longer than expected to load.`}</p>
+          <p><a href="${this.getContactPageLink(projectId, runId)}">${$localize`Click here to contact WISE staff.`}</a></p>`
+      }
+    });
+  }
+
+  private getContactPageLink(projectId: number, runId?: number): string {
+    let link = `${this.configService.getWISEBaseURL()}/contact?authoringFailed=true&projectId=${projectId}`;
+    if (runId) {
+      link += `&runId=${runId}`;
+    }
+    return link;
   }
 
   protected previewProject(projectId: number): void {
diff --git a/src/assets/wise5/directives/dialog-with-close/dialog-with-close.component.html b/src/assets/wise5/directives/dialog-with-close/dialog-with-close.component.html
index 053ed63232e..2b0d6a2aa9f 100644
--- a/src/assets/wise5/directives/dialog-with-close/dialog-with-close.component.html
+++ b/src/assets/wise5/directives/dialog-with-close/dialog-with-close.component.html
@@ -1,11 +1,12 @@
 <h2 mat-dialog-title [innerHTML]="dialogData.title"></h2>
-@if (dialogData.scroll) {
-  <div mat-dialog-content class="dialog-content-scroll" [innerHTML]="dialogData.content"></div>
-}
-@if (!dialogData.scroll) {
-  <div mat-dialog-content>
-    <div class="info-block" [innerHTML]="dialogData.content"></div>
-  </div>
+@if (dialogData.content) {
+  @if (dialogData.scroll) {
+    <div mat-dialog-content class="dialog-content-scroll" [innerHTML]="dialogData.content"></div>
+  } @else {
+    <div mat-dialog-content>
+      <div class="info-block" [innerHTML]="dialogData.content"></div>
+    </div>
+  }
 }
 <mat-dialog-actions align="end">
   <button mat-button mat-dialog-close i18n>Close</button>
diff --git a/src/messages.xlf b/src/messages.xlf
index 2ec1ae93178..694047e0c01 100644
--- a/src/messages.xlf
+++ b/src/messages.xlf
@@ -339,7 +339,7 @@
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/directives/dialog-with-close/dialog-with-close.component.html</context>
-          <context context-type="linenumber">11,13</context>
+          <context context-type="linenumber">12,14</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/directives/dialog-with-open-in-new-window/dialog-with-open-in-new-window.component.html</context>
@@ -1739,7 +1739,7 @@
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.html</context>
-          <context context-type="linenumber">46,48</context>
+          <context context-type="linenumber">50,52</context>
         </context-group>
       </trans-unit>
       <trans-unit id="4794443509874758508" datatype="html">
@@ -2509,55 +2509,55 @@
         <source>Trouble Signing In</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">162</context>
+          <context context-type="linenumber">163</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">170</context>
+          <context context-type="linenumber">171</context>
         </context-group>
       </trans-unit>
       <trans-unit id="6892681827231609313" datatype="html">
         <source>Need Help Using WISE</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">163</context>
+          <context context-type="linenumber">164</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">171</context>
+          <context context-type="linenumber">172</context>
         </context-group>
       </trans-unit>
       <trans-unit id="2072690839988671006" datatype="html">
         <source>Problems with a WISE Unit</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">164</context>
+          <context context-type="linenumber">165</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">172</context>
+          <context context-type="linenumber">173</context>
         </context-group>
       </trans-unit>
       <trans-unit id="2959002981630304422" datatype="html">
         <source>Feedback to WISE</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">165</context>
+          <context context-type="linenumber">166</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">176</context>
+          <context context-type="linenumber">177</context>
         </context-group>
       </trans-unit>
       <trans-unit id="8693603235657020323" datatype="html">
         <source>Other</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">166</context>
+          <context context-type="linenumber">167</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">177</context>
+          <context context-type="linenumber">178</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/domain/profile.constants.ts</context>
@@ -2568,7 +2568,7 @@
         <source>Student Management</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">173</context>
+          <context context-type="linenumber">174</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/help/faq/teacher-faq/teacher-faq.component.html</context>
@@ -2583,21 +2583,28 @@
         <source>Need Help with Authoring</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">174</context>
+          <context context-type="linenumber">175</context>
         </context-group>
       </trans-unit>
       <trans-unit id="6193846139411583890" datatype="html">
         <source>Publish Unit</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">175</context>
+          <context context-type="linenumber">176</context>
         </context-group>
       </trans-unit>
       <trans-unit id="1936787644032074292" datatype="html">
         <source>Publish my unit to the WISE Community Built library</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
-          <context context-type="linenumber">186</context>
+          <context context-type="linenumber">187</context>
+        </context-group>
+      </trans-unit>
+      <trans-unit id="6993881133783105369" datatype="html">
+        <source>Unit failed to load in the Authoring Tool</source>
+        <context-group purpose="location">
+          <context context-type="sourcefile">src/app/contact/contact-form/contact-form.component.ts</context>
+          <context context-type="linenumber">210</context>
         </context-group>
       </trans-unit>
       <trans-unit id="4340256332658641886" datatype="html">
@@ -6096,7 +6103,7 @@
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.html</context>
-          <context context-type="linenumber">27,28</context>
+          <context context-type="linenumber">31,32</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/themes/default/notebook/edit-notebook-item-dialog/edit-notebook-item-dialog.component.html</context>
@@ -6402,7 +6409,7 @@
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.html</context>
-          <context context-type="linenumber">36,37</context>
+          <context context-type="linenumber">40,41</context>
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/classroomMonitor/dataExport/export-item/export-item.component.html</context>
@@ -9143,7 +9150,7 @@
         </context-group>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.html</context>
-          <context context-type="linenumber">19,20</context>
+          <context context-type="linenumber">23,24</context>
         </context-group>
       </trans-unit>
       <trans-unit id="3570561190371217661" datatype="html">
@@ -13910,42 +13917,42 @@ The branches will be removed but the steps will remain in the unit.</source>
         <source>You have no units</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.html</context>
-          <context context-type="linenumber">48,51</context>
+          <context context-type="linenumber">52,55</context>
         </context-group>
       </trans-unit>
       <trans-unit id="9063616864663648521" datatype="html">
         <source>Shared Units</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.html</context>
-          <context context-type="linenumber">60,62</context>
+          <context context-type="linenumber">64,66</context>
         </context-group>
       </trans-unit>
       <trans-unit id="7727005768668091798" datatype="html">
         <source>You have no shared units</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.html</context>
-          <context context-type="linenumber">62,65</context>
+          <context context-type="linenumber">66,69</context>
         </context-group>
       </trans-unit>
       <trans-unit id="5269484094677699060" datatype="html">
         <source>Copying Unit...</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
-          <context context-type="linenumber">62</context>
+          <context context-type="linenumber">63</context>
         </context-group>
       </trans-unit>
       <trans-unit id="5317921744918848185" datatype="html">
         <source>There was an error copying this unit. Please contact WISE staff.</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
-          <context context-type="linenumber">69</context>
+          <context context-type="linenumber">70</context>
         </context-group>
       </trans-unit>
       <trans-unit id="4550129747596313114" datatype="html">
         <source> (Run ID: <x id="PH" equiv-text="project.runId"/>)</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
-          <context context-type="linenumber">84</context>
+          <context context-type="linenumber">85</context>
         </context-group>
       </trans-unit>
       <trans-unit id="5435676366729047906" datatype="html">
@@ -13954,14 +13961,35 @@ The branches will be removed but the steps will remain in the unit.</source>
 <x id="PH" equiv-text="projectInfo"/></source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
-          <context context-type="linenumber">86</context>
+          <context context-type="linenumber">87</context>
         </context-group>
       </trans-unit>
       <trans-unit id="1460984918484282139" datatype="html">
         <source>Loading Unit...</source>
         <context-group purpose="location">
           <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
-          <context context-type="linenumber">109</context>
+          <context context-type="linenumber">110</context>
+        </context-group>
+      </trans-unit>
+      <trans-unit id="8572680220219165444" datatype="html">
+        <source>Trouble Loading Unit</source>
+        <context-group purpose="location">
+          <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
+          <context context-type="linenumber">134</context>
+        </context-group>
+      </trans-unit>
+      <trans-unit id="6848192494939890612" datatype="html">
+        <source>The unit is taking longer than expected to load.</source>
+        <context-group purpose="location">
+          <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
+          <context context-type="linenumber">135</context>
+        </context-group>
+      </trans-unit>
+      <trans-unit id="780109974941677602" datatype="html">
+        <source>Click here to contact WISE staff.</source>
+        <context-group purpose="location">
+          <context context-type="sourcefile">src/assets/wise5/authoringTool/project-list/project-list.component.ts</context>
+          <context context-type="linenumber">136</context>
         </context-group>
       </trans-unit>
       <trans-unit id="1278268521087394642" datatype="html">