Download Exams Locally to the tablet because that are not uploading to Clarius Cloud

[hisham-assi]

Hello!
We have a few exams; each has 11 images (10 seconds of cine each) with RF (RAW data). So the exams are big.
Before ending each exam, we selected the upload to Clarius Cloud option and ended the exam. But the majority of the exams did not upload to Clarius Cloud; a few of them uploaded one image out of the eleven.
Now that the exams are stuck on the tablet, is there a way to download (save) them to the local file system on the tablet in the same format we download images from Clarius Cloud (using "Download RAW Image"), the .tar format?
Thank you!

[clariusk]

yes, you can export local without problems, also ensure to keep the clarius app foregrounded during the upload to ensure a consistent connection

[hisham-assi]

We did export locally before, but we selected this option before ending the exam. How can we download the exam locally in our case, where we selected Clarius Cloud before ending the exam? None of the export options include the RAW data. Thanks!

[clariusk]

you may reach out to support@clarius.com to help walk through the exam ending page, raw is default exported for all options if exists. thank you