Unable to connect Clarius device to PC

[LouisConreux]

Hi everyone !

So I’ve been toying around with the python github Cast API but I’m getting a strange error when using pysidecaster.py.

When connected to the ultrasound device network, switched to research mode with port 5828 and ip 192.168.1.1, the following error is displayed (also my firewall is turned off):

However the app on both android and ios shows the following message:

And when we turn on the scanner from the phone app the desktop application seems to recognize this interaction (firewall is still off and it had said connection failed right before this message):

Also it recognizes when the image is stopped from the app:

This is the output from the command line:

My pysidecaster.py is located in the folder below with the necessary components to run it on python v3.10:

Please let me know if you have any insights.

Best Regards,

Louis

[clariusk]

on the release notes, there is a known issue regarding the init() call, this will be fixed soon with a patch - https://github.com/clariusdev/cast/releases/tag/v10.2.2

with respect to the image not streaming, since firewall is disabled, it may be due to the DPI error message, this is thrown somewhere in the Qt library we link to, reported recently as well, so we'll need to dig into the root cause - since "Access is denied" is displayed, I'm thinking some permission accessing a graphics driver component.

[LouisConreux]

Hi there ! It's been a while,

Has the known issue regarding the init() call been fixed yet ? We're a bit lost concerning this part.

For the Qt library, we couldn't find something related to a graphics driver access... We also tried to update the version of the Qt library as some forums having the same error mentioned it, but nothing changed.

So, we still have the big issue, we would really appreciate your help on that please !

Nicolai & Louis

[clariusk]

we'll have a new software available this month which you can try out, hopefully it will help

[LouisConreux]

Hey !

So we've downloaded the new version, and we couldn't understand why now this happens...

That's what now my python folder looks like :

Best regards,

Louis

[LouisConreux]

Hey ! I don't know if you saw our previous comment...

Anyway so we've downloaded the new version, and we couldn't understand why now this happens...

That's what now my python folder looks like :

What's this libcast.so ??

Best regards,

Louis

[clariusk]

that was a fix for linux, you can wrap the ctypes with if sys.platform.startswith("linux"): or remove the lines altogether

[LouisConreux]

Okay but then I don't have the pyclariuscast.so either, and I cannot import the pyclariuscast module...
Am I missing something in the process ?