HPP embedded iframe does not load on iPhone Edge

[schackochandsi]

When using RealexHpp.embedded.init to embed the HPP iframe, the iframe loads correctly on desktop browsers, Safari, Chrome, and desktop Edge, but fails to load on iPhone Edge. The iframe area remains blank.

[rerwin03]

@schackochandsi thank you for reporting this issue. This is something that Global Payments is aware of, and it has been escalated to the appropriate team for resolution. In the meantime, we can advise the cause for this behavior.

Microsoft includes something called "Microsoft Defender Smartscreen" in the Edge browser. If the setting is deactivated, then the code works and the payment page loads.

A member of the team will follow up on this issue as progress is made.

[schackochandsi]

@schackochandsi thank you for reporting this issue. This is something that Global Payments is aware of, and it has been escalated to the appropriate team for resolution. In the meantime, we can advise the cause for this behavior.

Microsoft includes something called "Microsoft Defender Smartscreen" in the Edge browser. If the setting is deactivated, then the code works and the payment page loads.

A member of the team will follow up on this issue as progress is made.

Thank you for the update and for clarifying the cause. I appreciate that this has been escalated to the appropriate team.