Unable to detect email of the user

Hi there, 
Currently we are passing up the logged in user's email, first name and last name to the Freshchat component. But it isn't detecting up the email and asking to type in.. Any leads to this problem?

<img width="297" alt="image" src="https://user-images.githubusercontent.com/40752813/231441269-112f3339-2d44-4fca-814b-ac660529a1d0.png">
