Linux | Network | Python | Cybersecurity

📍 Panamá, Panamá
🌐Resumen Web
👤LinkedIn
📩 guardialuis714@gmail.com

I am a Technical Support Specialist with experience in on-site support, CRM ticketing systems, device configuration, and customer success. I work at InvuPos, where I provide real-time support to users, configure fiscal printers and mobile devices, and manage incident tracking through CRM platforms.

Currently, I am focusing on building a strong technical foundation in Linux, networking, and Python while pursuing certifications and personal projects that demonstrate my growing skills in cybersecurity and cloud computing.

I believe in learning by doing. My GitHub and YouTube projects reflect my commitment to practical, hands-on learning — from building a blockchain in Python to analyzing trading data and solving Linux challenges.

Core technology areas:

• Linux & CLI: Bash, system administration, server management, systemd, basic hardening
• Networking: TCP/IP, routing, Cisco basics, firewalls, VPNs
• Python: Scripting, web scraping, Flask, REST APIs, automation
• CRM & Support: Ticketing systems, customer success, user training, documentation
• Cloud (basic): Microsoft Azure (AZ-900), AWS fundamentals (in progress)
• Containers: Docker (basic)
• Databases: SQL basics

Linux & Infrastructure

Programming & Development

Cloud & Security (Learning)

InvuPos
Mar. 2025 - Present · Panamá

• Provide real-time support to users of POS and inventory management systems
• Configure and deploy fiscal printers, mobile devices, and modern technology equipment
• Manage incident tracking, documentation, and resolution through CRM platforms
• Train users on system usage and create guides and manuals
• Customize support based on client needs using Excel and CRM tools
• Handle customer service and maintain high satisfaction rates

Cinépolis
Nov. 2024 - Mar. 2025 · Panamá

• Direct customer service and cash register operations
• Managed ticket sales, concessions, and customer inquiries
• Developed strong communication and problem-solving skills in a fast-paced environment

Highlighted certifications:

• Microsoft Azure Fundamentals (AZ-900)
• Linux Server Administration (Platzi)
• Linux CLI (Platzi)
• Linux Server — Resource Management (Platzi)
• Docker (Platzi)
• Python Fundamentals (Platzi)
• Web Scraping with Python (Platzi)
• Internet Networking — Professional (Platzi)
• Software Fundamentals (Platzi)
• Customer Service & User Support (Platzi)
• Basic Programming (Platzi)
• Deployment of Apps in Python (Platzi)
• English Level A2 (currently improving to B1/B2)

Implementation of a blockchain from scratch using Python and Flask. 🔗 GitHub Repository

Python tool for analyzing cryptocurrency trading data from BingX exchange. 🔗 GitHub Repository

Practical walkthrough and solutions for OverTheWire Bandit challenges focused on Linux command-line fundamentals. 🔗 [YouTube Video

Redesigned and reorganized the Panama Canal Railway website with improved structure and usability. 🔗 Live Site

• English: Actively improving from A2 to B2 (daily practice)
• Cybersecurity: Practical skills through projects and self-study
• Cloud Computing: AWS and Azure security fundamentals
• Advanced Linux: System administration, hardening, and automation
• DevOps Basics: CI/CD, infrastructure as code, container orchestration (docker)

University (on hold — planned restart in 2027)
Started 2026 · Currently paused

Institute (incomplete — paused due to work)
2024 - 2025

Feel free to connect with me through LinkedIn or email.

"No esperes a que la región cambie. Hazte tan valioso que el mundo te busque, estés donde estés."