docs(sharing): list the Unassigned Cases — Triage rule on both Chinese sharing pages

[os-sam]

Description

The app ships ten built-in sharing rules; both Chinese Sharing & Security
pages listed nine. 4a0e1de (2026-08-12, PR #1134 for #1096) added
case_unassigned_triage_sharing and its English table row in one commit and
never touched sharing-and-security.zh-Hans.mdx or .zh-Hant.mdx.

The missing row is not cosmetic: it is the app's only grant over records with
no owner at all. Every holder of the service_agent position gets edit on
open, unowned cases — the grant that makes the pinned Unassigned — triage tab
workable. A Chinese-reading admin auditing who can reach unassigned case intake
was shown a complete-looking nine-row table, on the app's own security page,
that did not contain the answer.

This PR appends the one missing row to each Chinese table. No sharing rule
changed; no English page changed; the guard that catches this class stays
untouched.

Type of Change

• Bug fix (non-breaking change which fixes an issue)
• New feature (non-breaking change which adds functionality)
• Breaking change (fix or feature that would cause existing functionality to not work as expected)
• Documentation update
• Code refactoring
• Performance improvement
• CI/CD update

Related Issues

Fixes #1239
Related to #1096, #809

Unblocks PR #1240 (the all-locales sharing-rules guard for #809), which is
deliberately red on main on exactly this drift and needs zero edits to go
green — see Testing.

Changes Made

• content/docs/administration/sharing-and-security.zh-Hans.mdx — one row
• content/docs/administration/sharing-and-security.zh-Hant.mdx — one row
• .changeset/zh-sharing-table-unassigned-triage-row.md — patch changeset

The two rows, exactly as written:

zh-Hans: | Unassigned Cases — Triage | 工单 | 编辑 | `service_agent` —— 没有负责人的未关闭工单 |
zh-Hant: | Unassigned Cases — Triage | 案件 | 編輯 | `service_agent` —— 沒有負責人的未關閉案件 |

Every cell is derived from src/sharing/case.sharing.ts, not from the issue text:

Cell	Source of truth
Rule name Unassigned Cases — Triage	label on CaseUnassignedTriageSharingRule — English verbatim, as every other row on these tables
Object 工单 / 案件	object: 'crm_case', in each page's own word for that object
Grants 编辑 / 編輯	accessLevel: 'edit'
To service_agent	sharedWith: { type: 'position', value: 'service_agent' }
没有负责人的未关闭 / 沒有負責人的未關閉	condition: record.owner_id == null && record.is_closed == false

Translation choices follow each page's existing conventions rather than
inventing vocabulary: 负责人 / 負責人 is the Owner term the same page defines
("每条记录有且只有一个负责人（Owner）"), 未关闭 / 未關閉 is the word the
sibling Escalated Cases Sharing row already uses for is_closed == false, and
the —— separator and column spacing match the surrounding rows byte for byte.
The rows are appended after Escalated Cases — Service Director, so the row
order matches the English page.

The English row was cross-checked against src/sharing/case.sharing.ts and is
correct as it stands; it is unchanged here.

Testing

Verified at 1566dec (the head of this branch), working tree clean.

The decisive check — the #1240 guard, before and after. The widened guard is
not on main yet, so it was applied into the tree from 74c2460 (branch
claude/issue-809-sharing-rules-table-all-locales), run against both states, and
restored under a trap ... EXIT INT TERM. test/sharing-coverage.test.ts is
not modified by this PR.

RED — guard applied, the two rows absent (both pages taken back to origin/main,
grep -c of the row on disk: hans=0 hant=0):

 FAIL  test/sharing-coverage.test.ts > ... > sharing-and-security.zh-Hans.mdx > lists exactly the sharing rules this app ships
 FAIL  test/sharing-coverage.test.ts > ... > sharing-and-security.zh-Hant.mdx > lists exactly the sharing rules this app ships
-   "missing": [],
+   "missing": [
+     "Unassigned Cases — Triage",
+   ],
 Test Files  1 failed (1)
      Tests  2 failed | 45 passed (47)

GREEN — same guard, the two rows present (grep -c on disk: hans=1 hant=1),
guard byte-identical:

 Test Files  1 passed (1)
      Tests  47 passed (47)

That green covers the strict cell rules too: the guard compares the object cell
against its ROW_LABEL ledger, the Grants cell against a per-locale
ACCESS_WORD map, and requires the row to name the rule's real position — so
工单 / 案件, 编辑 / 編輯 and service_agent are measured against the compiled
stack, not merely present.

Gates, exit codes captured by redirect (never through a pipe):

Command	Exit	Verdict line it printed
pnpm verify (validate → typecheck → lint → lint:i18n-gate → hygiene → hygiene:tokens → build → test)	0	see the eight rows below (145s)
pnpm validate	0	✓ Validation passed (3473ms)
pnpm typecheck	0	tsc --noEmit, no diagnostics
pnpm lint	0	81 warning(s), 10 suggestion(s) (1435ms) — all pre-existing, none in content/
pnpm lint:i18n-gate	0	✓ i18n lint gate: 0 i18n/missing-* issues
pnpm hygiene	0	✓ source hygiene clean (control-byte scan covers content/ and .changeset/)
pnpm hygiene:tokens	0	✓ source token ratchet clean — docs are outside the measured surface
pnpm build	0	✓ Build complete (1613ms)
pnpm test	0	Test Files 117 passed (117) / Tests 2801 passed, 1 skipped (2802)
node scripts/check-stackblitz-lock.mjs	0	package-lock.json is in sync with package.json (v3).

• Unit tests pass
• Linting passes
• Build succeeds
• Manual testing completed — rows read against src/sharing/case.sharing.ts cell by cell
• New tests added — not applicable: the test that holds this is PR test(sharing): hold the built-in rules table to all three locales (#809) #1240, and it must stay unedited for its red-to-green to mean anything

Checklist

• I have added a changeset — .changeset/zh-sharing-table-unassigned-triage-row.md (patch)
• My code follows the style guidelines of this project
• I have performed a self-review of my own code
• I have commented my code, particularly in hard-to-understand areas — n/a, prose rows
• I have made corresponding changes to the documentation — this PR is the documentation change
• My changes generate no new warnings
• I have added tests that prove my fix is effective — the proving test is PR test(sharing): hold the built-in rules table to all three locales (#809) #1240, run here in both directions
• New and existing unit tests pass locally with my changes
• Any dependent changes have been merged and published

Additional Notes

git diff --name-only origin/main..HEAD is exactly the three files listed above.
The guard file and the English page were never committed to this branch; the
temporary guard application used for the red/green run was restored by a trap and
verified with git status --porcelain (empty) before the commit.

Scope kept to the file surface in the dispatch: two Chinese pages plus one
changeset. Nothing under src/ was touched, so who can reach an unowned case is
byte-for-byte what it was before this PR — it is simply now written down in all
three languages.

Generated by Claude Code

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Generated by Claude Code

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Project	Deployment	Actions	Updated (UTC)
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