Production-ready RAG-grounded IT support agent: confidence-based escalation, 15-pattern injection detection, PII guardrails, Prometheus + Grafana observability. Azure OpenAI + AI Search.
OpsAI (Operational AI) is an intelligent IT support automation platform that uses AI to automatically categorize tickets, suggest solutions, and route requests to the right teams. Built with advanced NLP and machine learning technologies, it integrates with Jira, Slack, and Freshdesk to streamline operational workflows and improve response times.
GitHub Action for SLA policy triage from GitHub Issues with optional Zendesk CSV fallback, escalation routing, and recurring support queue handoff workflows
Add a description, image, and links to the helpdesk-automation topic page so that developers can more easily learn about it.
To associate your repository with the helpdesk-automation topic, visit your repo's landing page and select "manage topics."