Mapping ITIL V4 service management practices to Intune operations
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Updated
Mar 17, 2026
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itil-v4
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Enterprise ServiceNow SOP & Technical Administration Runbook (SOP-VA-ESOM-0104). Demonstrates Docs-as-Code, ITIL v4 change governance, Automated Test Framework (ATF) verification, ASD-STE100 technical writing, and NIST SP 800-53 Rev. 5 control traceability.
documentation change-management itsm atf knowledge-management technical-writing servicenow runbooks sops enterprise-architecture docs-as-code nist-800-53 fedramp-scoped public-trust itil-v4
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Updated
Aug 28, 2026
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