workforce-optimization

Healthcare staff shift scheduling using Mixed Integer Linear Programming (MILP). Optimizes multi-day nurse/staff schedules while minimizing payroll, overtime, and night-shift costs under labor and staffing constraints. Developed as an IE709 Operations Research course project.

TaskXpert is an innovative workforce allocation system engineered to enhance productivity and efficiency on an EV battery assembly line. It leverages a predictive machine learning model to forecast a worker's performance and recommend the most suitable task for them. The system is your intelligent companion for data-driven task allocation.

Optimize operational expenses related to labor costs for courier service providers by finding the most optimal number of permanent in-house riders and demand-variable number of on call workers

Quantifying the impact of weather on service demand to optimize staffing schedules. Analyzed 17,000+ hours of data using Python to recommend dynamic scheduling.

CenterForce Technologies was a Bethesda, Maryland software company that built workforce-optimization, workforce-management, and performance-analytics software for contact centers. It partnered with Concerto Software for nearly a decade before Concerto acquired it on 2004-04-26 to pair CenterForce's workforce and contact-center management tools…

An AI-assisted full-stack shift management system for SUTD Academy APM cohorts. Features real-time schedule parsing, an automated peer-availability recommendation engine, and clipboard-ready WhatsApp swap request template generation.

AI-Powered Healthcare Workforce Optimization for Saudi Arabia

Percolata is a Palo Alto, California predictive-analytics company that applies machine learning to help retailers optimize labor scheduling and marketing spend. Its platform forecasts hourly sales, in-store traffic, and takeout demand to drive staffing optimization and marketing budget allocation, with published claims of 4x higher forecast…

Five9 is a leading cloud contact center (CCaaS) platform providing inbound, outbound, blended, and omnichannel customer engagement with intelligent virtual agents, workforce optimization, agent assist, and analytics.

Witness Systems, Inc. was a workforce optimization software company founded in 1988 and headquartered in Roswell, Georgia. It built quality monitoring, call and screen recording, and performance management software for contact centers, sold under the Impact 360 and eQuality product lines, and traded publicly on NASDAQ under the ticker WITS.