Agentic Case Processing

A Veryfront template that triages new Salesforce cases with an agentic workforce, on a schedule. For each new case it assigns a category and type from your service taxonomy, names the team that should own it, sets the case Reason and Type fields, and records the verdict as a private case comment with a confidence score.

Prerequisites

Use Node.js 22.18 or later.

Authentication

Authenticate with Veryfront:

npx veryfront login

Or copy .env.example to .env and set VERYFRONT_API_TOKEN from your API keys.

Getting started

Install the dependencies and start the app locally.

npm i
npm run dev

Deploy to Veryfront Cloud

Move the project from local to a cloud preview, promote it to production, and run the case-triage workflow on a schedule.

npx veryfront up       # create a project
npx veryfront push     # push changes
npm run deploy         # promote the preview to production

Fork this template in Veryfront Studio.

Eval

Four behavior evals, one per agent, with mocked tools. Requires authentication, a cloud project, and credits.

npm run eval

License

Licensed under the Apache License 2.0.